Refund Policy

For easy reference, with the controlling condition called out, a no-reason return or exchange may be requested within 30 days after the order is delivered.

For easy reference, with the customer action presented plainly, return authorization must be obtained from support@touchlandoasis.shop. touchland bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided.

As a published store practice, with the governing store practice identified, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights.

In keeping with our customer promise, with the decision path easy to follow, approved merchandise should be protected for transit and accompanied by its included components and packaging when reasonably possible. Following delivery and review of the return, funds go to the original payment method and usually appear within 5-10 business days.

To keep expectations clear, with the available remedy stated clearly, pre-shipment cancellation requests are accepted. After carrier handoff, any request is evaluated and completed under this Refund Policy.

Authorized return address: 1001 Jon Dr, Alamo, Texas, 78516, United States

Refund and exchange support: support@touchlandoasis.shop or 267-340-3981, Monday to Friday, 9:00 AM-5:00 PM (America/Anchorage).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandoasis.shop
Phone: 267-340-3981
Physical address: 1001 Jon Dr, Alamo, Texas, 78516, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Anchorage)